Shipping Policy

Nirvanaa Health & Wellness

At Nirvanaa Health & Wellness, we aim to deliver your products as quickly and safely as possible.

Order Processing Time

• Orders are typically processed and shipped within 24–48 business hours after being placed.
• Business hours do not include Sundays or public holidays.

Delivery Time

• Standard delivery time is 5-7 working days, depending on your location.

• During festivals, natural events, or logistical disruptions, delivery times may extend slightly.

Order Tracking

• Once your order is dispatched, a tracking ID will be available under the ‘My Orders’ section of your account.

• You can use it to track your shipment in real time.

Time-Sensitive Orders

If your order is urgent, contact us at sales@nirvanaahealthandwellness.com and we will do our best to expedite the delivery.

Return & Refund Policy

Nirvanaa Health & Wellness

We want you to love your Nirvanaa products. However, if you receive a damaged, missing, incorrect, or expired item, you can request a return as per the terms below.

Eligibility for Returns

A return request will be accepted only if:

• It is raised within 24 hrs of receiving your order.

• The reason falls under one of the following categories:

  • Damaged product

  • Missing product

  • Incorrect/wrong product

  • Expired product

  • Duplicate or used product

  • Empty package delivered

To initiate a return, email us at sales@nirvanaahealthandwellness.com or raise a request on our website within the return window.

Important Conditions

• Product must be unused, in original packaging, with all labels, accessories, and seals intact.

• For combo packs, returns will only be accepted for the entire combo.

• Any free gifts or promotional items must also be returned.

• A clear unboxing video showing the issue (damage, missing item, wrong product) is mandatory.

• Returns submitted without proper proof will not be considered valid.

Refund Process

• Refunds will be initiated once the returned product is received and verified at our warehouse.

• Prepaid orders: Refund to original payment method within 7-14 business days.

• COD orders: Refund to your bank account/wallet within 7-14 business days after approval.

• Bank or payment gateway processing times may vary.

Missing or Damaged Items

If you received a wrong, damaged, or incomplete order, please email us with:

1. Your order number

2. Clear photos/videos of:

   • Outer packaging

   • Invoice

   • Received item(s) showing the issue

Once verified, replacements or missing items will be shipped within 5–6 working days.

Cancellation Policy

• Orders can be cancelled only before dispatch.

• To cancel, go to the ‘My Orders’ section of your account or email us at sales@nirvanaahealthandwellness.com.

• Once an order is shipped, cancellation is not possible.

Refund for Cancelled Orders

• Refunds for prepaid orders will be initiated within 7–10 working days to the original payment method.

• Processing time may vary based on your bank or payment partner.